The Biggest Bottlenecks Holding Your Business Back – And How to Fix Them

Running a business isn’t just about getting clients and delivering great work. It’s about keeping the whole thing moving forward without burning yourself out. Too many business owners – myself included in the past – become the bottleneck in their own firm. The key to breaking through? Leverage, the right business model, and smart scaling.

The Bottlenecks That Keep You Stuck

1. You’re the Bottleneck

You’re signing off on everything, managing the team, handling client issues, and making every big decision. Sound familiar? It’s exhausting, and it’s also the fastest way to stall growth. Your job as a business owner isn’t to do everything – it’s to build a firm that runs smoothly without you being in the trenches 24/7.

2. Your Business Model is Holding You Back

Margins are everything. If your pricing is off, your services are too complex, or you’re working with the wrong clients, you’ll constantly feel like you’re running uphill. The right model makes it easy to scale, keeps your team happy, and ensures you’re making the money you deserve.

3. You’re Capped on Capacity

No time, no energy, no space for new clients. Maybe you’re maxed out on brainpower or dealing with constant drama from clients or staff. Growth feels impossible when you’re already at full capacity. But the problem isn’t growth itself – it’s how you’re set up to handle it.

The Fix – Leverage, Model, and Scale

1. Build Leverage Into Your Firm

A high-performing firm isn’t just about working hard – it’s about working smart. Every accounting firm needs:

A Grand Plan – Clear vision, mission, values, and a target client.
A Dream Team – The right people doing the right work. You’re not supposed to do it all.
World-Class Delivery – It’s not about filling timesheets – it’s about delivering results for clients in the most efficient way.

2. Nail Your Business Model

Your pricing and service structure make or break your success. Subscription-based accounting works well, but it needs to be set up properly. Over 60% of our revenue comes from recurring monthly fees – but that didn’t happen overnight. Get your pricing right, streamline your services, and make sure your margins are worth your effort.

3. Scale Without the Chaos

Scaling isn’t about just adding more clients. It’s about setting up systems that allow growth without stress.

Profitable Partnerships – Be the go-to person for your clients’ financial world. That doesn’t mean you do everything yourself – it means having the right partners in place.
Sales Systems – Sales isn’t a dirty word. It’s just a process, and every business – even Woolies – has one. Build a framework that works, and sales will become second nature.
A Marketing Machine – If you’re relying solely on referrals, you’re making it harder than it needs to be. Get a system in place that attracts the right clients, consistently.

The End Goal – A Business That Works for You

The real goal here isn’t just more money – it’s freedom. Freedom from burnout, freedom from frustrating clients, and freedom to enjoy running your business again.

Most accountants I speak to feel overworked, underpaid, and frustrated with all the industry nonsense – ATO issues, compliance headaches, and unrealistic client expectations. But when you set up leverage, a solid model, and scalable systems, you reconnect with why you started in the first place.

So the question is – are you ready to get out of your own way?

Back in 2013, Ben Walker attended a sales seminar for accountants where they introduced this concept called BAMFAM, short for “Book A Meeting From A Meeting.”

When you BAMFAM, it puts you in the driver’s seat of both sales and deliverables.

It sets clear expectations for clients about when the next formal touchpoint will be.

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