Conduct Surveys To Gather Feedback From Team Members Banner

Conducting surveys to gather feedback from team members is an excellent way to gauge opinions, understand concerns, and collect valuable insights.

⭐ Clearly outline the goals of the survey, and determine what specific information or feedback you aim to gather from team members

⭐ Formulate clear, concise, and unbiased questions. Ensure that the questions are relevant to the survey objectives and are easy for team members to understand.

⭐ Consider whether responses should be anonymous to encourage honest feedback. Assure participants that their responses will be kept confidential to foster openness.

Conducting thorough analysis and acknowledging team feedback post-survey lays the foundation for actionable plans. Transparently communicating outcomes, and implementing changes, demonstrates the team’s valued input in decision-making processes.  

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The Struggles Of Offering Valuable Work For Free

In a world where people often expect free services, giving away valuable work can be tough. While it’s noble to share your skills and resources, it does come with challenges.

Common challenges when providing free valuable services:

Perceived Value

The concept of “you get what you pay for” can lead some people to undervalue or question the quality of free services. Overcoming this perception and demonstrating the true value of your work can be a constant battle. 

Sustainability and Scalability

Free services can attract a large audience, but maintaining and scaling such services without proper funding or support can be unsustainable in the long run. This can lead to burnout or service discontinuation. 

Balancing Generosity and Self-Worth

There’s a fine line between being generous and undervaluing your own worth. Striking a balance between giving freely and valuing your contributions can be a personal and psychological challenge.

Despite the difficulties, many still offer free valuable work out of a desire to help and make a positive impact. The satisfaction of contributing to the greater good often outweighs the challenges.

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Mastering Effective Price Change Communication With Clients Via Phone Calls

Utilise phone calls to provide a personalised touch when communicating price changes to clients. This direct form of communication allows for a more empathetic and tailored approach, acknowledging the client’s concerns and fostering a stronger connection.

Clients Via Phone Calls Element

This enables businesses to address concerns promptlyoffer solutions or alternatives, and demonstrate a commitment to meeting the client’s needs. 

By employing these strategies, businesses can navigate price adjustments with professionalism and maintain positive client rapport in the long run.

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Play Video about Emotional Ups & Downs Of Business Building Banner

Have a listen as Ben Walker talks about his challenges and breakthroughs as an Accounting Firm Owner 

Here’s what he said – 

Some of the feelings I’ve had throughout growing Inspire: 

  • Running on a hamster wheel with work, spinning but not going anywhere
  • Not enjoying work
  • Mental and physical health dwindling
  • Strained personal relationships with friends, family, and wife 
  • Wondering whether you made a mistake starting a firm and if it’s better to work for someone else
  • Feeling like a slave to your firm,  it owns you. It dictates everything
  • Feeling exhausted mentally and physically 

These are the challenges I’ve had over the years. 

I’m at a point now with Inspire where I’m creating a fun, and super rewarding accounting firm that runs like clockwork. 

Stuff still breaks, and bad things happen. 

Nothing’s perfect. 

But it’s way better than looking back over the last 10 years and going, “Wow, lucky the lease isn’t a noose around my neck.”

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Play Video about The Secret Weapon For Our Business Growth Thumbnail

One of our secret weapons for our growth is none other than workshops and webinars! 🚀

These interactive online and in-person sessions have been an absolute game-changer for us.

Our clients have gained invaluable knowledge, profound insights, and essential skills through these sessions, resulting in an organic boost to our growth.

From 2020 to 2022, we have successfully delivered 76 sessions with over 2000 attendees.

If you’re looking for a turbo boost in your growth and sales, we highly recommend giving virtual engagements a try. 🙌 

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Play Video about The Secret To Delivering Great Service

Are you constantly chasing your tail with work – never meeting ATO due dates, clients blowing up wondering where their job is at and always needing to work crazy hours to keep up? 

Performance Indicator

Things that helped:

At Inspire, we have HPIs for every team member. HPI stands for High Performance Indicator, not KPIs. Every team member has at least one number that they are reporting on every week – which has been one of the ways we’ve replaced timesheets, is by having HPIs.

Additionally, being a master of project management, diving deep into what technology is needed for the firm as well as weekly team training has been extremely beneficial.

We also have a dedicated QA (Quality Assurance) – he’s our go to for all technical questions. 

Also, our Q&A is incharge of training the team every week and manages their team planning. 

Indeed, having a dedicated QA has absolutely changed the game when it comes to reviewing. He doesn’t manage clients directly, so wearing more than one hat at a certain size is no longer beneficial for that person in terms of their own enjoyment.

The solution:

As a result, your firm is meeting agreed deadlines, where clients are delighted with your efficiency, proactivity and turnaround. You are rarely involved in preparing or reviewing work.

Team Harmony

Discover your firm’s performance score and identify opportunities of low-hanging fruit to increase your firm’s profit, value and overall enjoyment as the owner of the accounting firm. 

Scorecard 2

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