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Your terms and conditions should support the “out of scope” work. We’ve had this wrong for a while, and it’s crucial to clearly define what’s included or not in the package, as well as how we handle price increases.

So, we’ve taken note of the minimum CPI increase. We’ve even included clauses in our terms and conditions that essentially allow us to adjust their price without needing their approval by up to 10% each year. We can just inform them and simply say, “Hey, your price will be increasing from this point. If you want to cancel, let us know by that date.”

To address this, we had a lawyer create an extensive list of terms and conditions. These terms also stand alongside our CAANZ engagement letter.

Everything is automated through Practice Ignition. As a result, no client can start any work until they’ve accepted all of these terms and conditions.

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